The Gallery Gems Lifetime Warranty
Built for Real Life. Backed for Life.
When you shop Gallery Gems, you're not just buying jewelry — you're buying a forever promise.
We don’t sell throwaway sparkle. We craft future heirlooms — and we back every piece with our Free Lifetime Warranty, no gimmicks, no upsells, no fine print that stabs you in the back later.
This isn’t some “limited coverage” bull.
This is real protection — the kind that makes other jewelers look weak.
What’s Covered — For Life
✅ One Free Resize
-
Sterling Silver: 1 free sizing
-
Gold & Platinum: 1 free sizing (labor included, gold cost only if needed)
✅ Stone Replacement
-
If a stone falls out and you return it with the piece — we reset it free.
-
Missing the stone? We’ll work with you on a discounted replacement.
-
But we don’t play swap scams — honesty gets handled, hustlers get bounced.
✅ Wear & Tear Fixes
-
Prongs. Clasps. Chains. If it's everyday wear, we’ve got you.
-
Because jewelry is meant to be worn — not babied.
✅ One Full Remake
-
If it can’t be repaired? We’ll remake it — once — up to your original purchase price.
-
That’s your safety net. No questions. No shortcuts.
What’s Not Covered (Gotta Say It)
-
You must send back the original piece — or the parts.
-
Third-party repairs void the warranty.
-
Total loss, theft, or destruction from wild events (fires, floods, toddlers) isn’t covered.
-
One replacement per piece — after that, you get special VIP lifetime rates for anything else.
This warranty is for the life of the piece — not unlimited, but unmatched.
Gifting? Heirloom? Doesn’t Matter.
The piece is what’s covered — not just the buyer.
If your grandma gifted you a Gallery Gems necklace a year ago, it’s still under warranty.
We don’t care who you are — if the piece is ours, the coverage is real.
How to Use It
-
-
Email us: help@gallerygemsshop.com
-
Get a return authorization
-
Send it back safely
-
We fix it fast, and we fix it right
-
Every Other Warranty is Weak AF
Big box stores sell “protection plans” that don’t protect anything.
We’ve seen the scams:
-
90-day warranties
-
$300 “lifetime plans” with 12 loopholes
-
Repairs they never honor
Not here.
Our warranty is free, honest, and ready when you need it — because that’s what real luxury looks like.
This Is What “Covered” Feels Like
We sized it. We set it. We crafted it.
So when something needs fixing? We’re the ones you want on the other end.
No call centers. No drama. Just real people who made your jewelry — and know exactly how to make it perfect again.
This isn’t a favor.
It’s our forever guarantee.
Welcome to the Gallery Gems Lifetime Warranty.
It’s not just good. It’s legendary.
