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Free Lifetime Jewelry Warranty

The Gallery Gems Lifetime Warranty

Where Luxury Meets Loyalty — For Life

At Gallery Gems, we believe fine jewelry should be forever — and so should our commitment to you. That’s why every piece you purchase from us comes with our Free Lifetime Warranty. This isn’t a gimmick. It’s real support, real protection, and real value — because we stand behind what we create, and we stand beside you for life.

What Does It Really Mean?

Your original purchase price becomes a lifetime credit toward the care of your piece. Whether you need a one-time repair, replacement, or resizing, you’re covered — up to the full value you paid at the time of your order. It’s like having a built-in safety net just for you.

This warranty applies to each piece individually, and once we’ve repaired or replaced it once (or reached its original value in services), that coverage is fulfilled.

What’s Included?

  • ✅ One Free Resize

    • Silver items: One complimentary resizing

    • Gold or platinum items: Subject to gold market rate at time of service

  • ✅ Stone Replacement (if your stone falls out and everything is returned)

    • We need all original materials back, including any detached stones or mountings.

    • If a stone is missing and not returned, additional costs may apply.

  • ✅ Repairs from Normal Wear

    • Prong tightening, minor chain repairs, clasp fixes, and similar maintenance covered — as long as it's not from misuse.

  • ✅ Free Re-Make (Once)

    • If your piece can’t be repaired, we’ll remake it once — up to the value of your original purchase.

The Rules — Because We Have To Have Them

Our warranty is generous — but not a free-for-all. We’ve put a few basic rules in place to keep it fair, sustainable, and focused on genuine needs:

  1. Original Owner Only

    • Warranty applies only to the original customer in our system. It's not transferable.

  2. No Third-Party Alterations

    • Any modifications done by jewelers outside of Gallery Gems void this warranty.

  3. You Must Return the Original Item

    • No exchanges, repairs, or replacements will be honored unless the original item (or all of its parts) is returned.

  4. Shipping Damage

    • Damage caused during shipping is not covered by our warranty.

      • We strongly recommend purchasing shipping insurance for the value of your piece if you're sending it in for service.

  5. Acts of God

    • Natural disasters (e.g. floods, fires, earthquakes) are outside of our control and not covered.

  6. Fair Use

    • You don’t get unlimited replacements. We’ll honor your warranty once per item, up to the value of what you paid. After that, additional services may be billed.

How to Use Your Warranty

When you need help, we’re here — and we’ve made it easy.

Step 1: Email us at help@gallerygemsshop.com
Step 2: Send your piece back (we’ll give instructions)
Step 3: We’ll repair, resize, or replace it — fast, simple, and stress-free.

Peace of Mind — Included with Every Order

At Gallery Gems, we don’t just create fine jewelry — we create lifelong guarantees. Every piece is crafted to stand the test of time, built with premium materials, and finished with tarnish-resistant rhodium plating for enduring brilliance. But if life throws a curveball — a sizing issue, a lost stone, an unexpected accident — we’re already there with the solution.

Our warranty isn’t just a policy. It’s a promise that your piece — and your experience — will always be protected. Because true luxury isn’t just in the jewelry…
It’s in how you're treated, forever.