Return Policy

Hassle-Free Returns for Your Gallery Gems Purchase


At Gallery Gems, we believe in providing our customers with the ultimate jewelry shopping experience. We understand that sometimes, despite our best efforts, customers may not be completely satisfied with their purchase. That's why we offer a hassle-free return policy to ensure your peace of mind. In this article, we will outline the details of our return policy and provide step-by-step guidelines on how to initiate a return.


Our 30-Day Money-Back Guarantee

At Gallery Gems, we stand behind the quality of our products. That's why we offer a generous 30-day money-back guarantee. If you are unsatisfied with your purchase for any reason, you can return it within 30 days of the delivery date. Whether you simply changed your mind or have encountered any issues with your jewelry piece, we are here to assist you.


Initiating a Return

To initiate a return, click the return items button in your customer account under the orders section. Our dedicated customer support team will guide you through the return process and provide you with a return authorization. It is important to obtain a return confirmation email before sending back the item to ensure a smooth return experience. Gallery Gems isn't responsible for any return shipping costs. 


Custom and Altered Pieces Exclusions

Please note that our 30-day return policy does not cover custom-made pieces or altered jewelry. These items are specially crafted or modified to your specifications and cannot be returned. However, if you encounter any issues with the craftsmanship or quality of these items, please reach out to us, and we will determine the best course of action based on our manufacturer warranty or replacement policy.


Keeping and Cherishing Your Purchase

We take great pride in offering fine jewelry that exceeds your expectations. Our goal is for you to keep and cherish your Gallery Gems purchase. We understand the sentimental value that jewelry holds, and we want you to enjoy it for years to come. Rest assured that our team puts in meticulous effort to ensure the quality and craftsmanship of each piece before it reaches your hands.


Return Confirmation Email

Once you have received a return confirmation email from our customer support team, you can proceed with sending the item back to us. Please make sure to pack the item securely in its original packaging to prevent any damage during transit. Don't forget to include all the original accessories and documents that came with the purchase.


Beyond the 30-Day Return Period

Items returned beyond the 30-day return period are not covered by our standard return policy. However, we understand that certain circumstances may arise, and we strive to accommodate our customers to the best of our abilities. In such cases, your refund or exchange will be subject to our discretion and may be considered under our manufacturer warranty, replacement policy, or be issued as store credit.


Condition of Returned Items

To ensure a smooth return process, please ensure that the item is returned in its original condition. Items that show signs of wear, damage, or are not in their original packaging may be subject to a restocking fee deducted from your return amount. Additionally, any return shipping costs incurred will also be deducted from your refund.


Cancellation Policy 

Shopping with Gallery Gems is simple and easy, but please note that once an order is placed, we are unable to offer cancellations. As each piece is made to order, our team immediately begins working on fulfilling your request. For any order errors, please reach out within 24 hours for assistance.


Rejected Returns

In rare cases where an item is not accepted for our return policy, it will be promptly sent back to you. Please be aware that in such instances, you will not be eligible for a refund. We value transparency and will provide you with clear communication throughout the return process.



At Gallery Gems, we strive to provide an unparalleled jewelry shopping experience. Our hassle-free return policy ensures that you can shop with confidence, knowing that we have your best interests at heart. We want you to be delighted with your purchase, and in the rare event that you wish to return it, our dedicated team is here to assist you every step of the way. Shop at Gallery Gems today and experience the luxury and commitment to excellence for yourself.