Shipping Policy

Fast and Secure Delivery for Your Jewelry


When you order a piece of jewelry from our website, you can rest assured that it will be made and shipped to you quickly and securely. At Gallery Gems, we understand that your jewelry purchase is not just an accessory, but an investment in yourself. That's why we take great care in crafting each piece with precision and attention to detail, ensuring that it meets our high standards. In this article, we will walk you through our shipping policy, so you know exactly what to expect when you purchase jewelry from us.


Fast Processing Time

Ordering a piece of jewelry from our website is a breeze. Once you place your order, our team gets to work immediately to ensure that it is shipped out to you as soon as possible. In most cases, orders are processed and shipped within 24-48 hours for in stock items, so you don't have to wait long to receive your beautiful new piece.


Custom Orders and Shipping Timelines

If you require a metal change or a half-size adjustment from the item pictured, or item is currently not in stock, please note that these orders may take a bit longer to ship. We want to ensure that every customization is done to perfection. Typically, these orders are shipped within 7-14 days (up to 30), allowing ample time for the necessary adjustments.


For items that are fully custom-made, the shipping timeline may be extended to 14-30 days. We take great care in crafting these pieces from scratch, paying attention to every detail to bring your vision to life. While it may take a bit longer, we assure you that the wait will be worth it. Please note that on each product listing we have an estimated production time which is separate from your shipping time.


Business Days and Holidays

Our shipping policy operates on business days, Monday through Friday. Please keep in mind that weekends and major holidays are excluded from our shipping timeline. We want to make sure that our team has ample time to prepare your order and that it reaches you in perfect condition.


Quality Control Checks

Before we ship out any piece of jewelry, it goes through a series of final quality control checks. Our team meticulously inspects each item, ensuring that it meets our strict quality standards. We want you to receive nothing but the finest craftsmanship and exceptional beauty.


Packaging and Tracking

When your jewelry is ready to be shipped, we take extra care in packaging it. Each package includes a jewelry gift box, providing an elegant presentation for your new piece. Additionally, we include a polishing cloth so that you can keep your jewelry looking its best.

To keep you updated on your shipment, we automatically email you the tracking number once it has been shipped. This allows you to monitor the progress of your package, giving you peace of mind knowing exactly when it will arrive.


A Commitment to Quality and Service

At Gallery Gems, our commitment to you goes beyond just fast shipping. We believe that a piece of jewelry is more than just an accessory – it is an investment that should last a lifetime. That's why we focus on providing the highest quality products and exceptional customer service.


All of our jewelry is custom-made, ensuring that every piece is unique and made just for you. We take pride in going above and beyond to fulfill your desires and exceed your expectations. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy. Simply contact us within 30 days of receiving your order, and we will refund your money or exchange the item at no additional cost to you.



When you choose Gallery Gems, you can trust that your jewelry purchase will be handled with care and expertise. Our shipping policy ensures fast and secure delivery, so you can start enjoying your new piece as soon as possible. Whether you're purchasing a ready-made piece or customizing your jewelry, we strive to provide the highest quality products and exceptional service. Your satisfaction is our top priority. Place your order today and experience the Gallery Gems difference!