Return & Refund Policy
At Gallery Gems, we offer a 180-day return window from the date of delivery for all qualifying items.
Return Conditions
To be eligible for a return, items must be:
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Unworn and unaltered, in original condition
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Returned with all original packaging, tags, and materials
Non-returnable items include:
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Custom-designed or made-to-order jewelry
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Engraved or personalized items
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Items modified after purchase
Refunds & Fees
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Full refunds are issued to the original payment method
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No restocking fees are charged
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Refunds are processed within 5–7 business days after the item is received and inspected
Return Shipping
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Customers are responsible for return shipping costs
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Returns should be shipped using a trackable and insured service
How to Start a Return
To start a return, please contact us at:
or log into your Gallery Gems account and select “Return Items.”
Our team will provide return instructions.
Warranty
If your item has been worn or experiences a manufacturing issue, it may be covered under our Lifetime Craftsmanship Warranty.
✏️ Order Changes & Cancellations
You may request changes or cancellations within 24 hours of purchase.
After this time, production may have already begun.
Customer Support
Email: help@gallerygemsshop.com
Phone: +1 (323) 266-9493
Support Hours:
Monday – Sunday, 10:00 AM – 8:00 PM (EST)