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Shipping Policy

Shipping Policy

Luxury Moves Fast — If You’re Gallery Gems

We don’t believe in warehouse dust, backroom delays, or vague timelines.
Whether it’s ready-to-ship or made-to-order, your jewelry is crafted fresh, checked by actual gemologists, and shipped out with precision and pride.

This isn’t dropship junk. This isn’t mass-produced filler.
This is Gallery Gems — and we ship like we sell: flawlessly.

How It Works:

Every piece is treated as made-to-order — because even if it’s “in stock,” we don’t send out anything that’s been sitting, scratched, or handled by five middlemen.

Your order goes into our precision batching system, meaning:

  •  Some designs ship within 24–48 hours

  •  Others (like size changes or metal swaps) take a few days to produce

  •  Fully custom pieces get made fresh — and fast

Production + Shipping Times

Order Type Production Time USA Shipping International Shipping
In-Stock 24–48 hours 2–4 business days 5–10 business days
Sizing / Metal Change 7–14 days (up to 30 max) 2–4 business days 5–10 business days
Fully Custom / Made-to-Order 14–30 days 2–4 business days 5–10 business days

Need it faster? We don’t stall. We deliver. (USA only)

Upgrade at checkout — no begging, no emailing, no guessing.

  • Rush Delivery — 7 Business Days
    Includes priority production + faster shipping

  • Express Delivery — 3 Business Days
    Includes immediate production + express shipping

We move fast when you need it — and still don’t cut corners.

Packaging That Hits Right

  •  Premium gift box

  •  Polishing cloth included

  •  Discreet, secure outer packaging (because you don’t need your neighbors in your business)

Tracking? Real-Time. Always.

Once it ships, you get your tracking info immediately.
No ghosting. No “label created” purgatory. Just full visibility from our door to yours.

We Use the Big Dogs

FedEx, DHL, UPS, USPS — whatever gets it to you fastest and safest.
Global or domestic — we’ve got it on lock.

The Only Thing We Don’t Control? The Weather.

Once it leaves us, it’s in the hands of the shipping carrier.
Delays from storms, customs, or delivery drivers on cruise control? Out of our control.
But our part — your jewelry, your packaging, your timing — is executed to perfection.

Final Inspection = Flawless Finish

Before your piece ever leaves our hands, it’s checked by:

  • GIA-trained gemologists

  • Master jewelers

  • Real humans who actually care

If it’s not perfect, it doesn’t ship. Period.

✅ What You Always Get

  • Free Global Shipping

  • Premium Packaging

  • Real-Time Tracking

  • Fast Turnaround

  • Polishing Cloth Included

  • Hassle-Free 180-Day Returns

  • FREE Lifetime Warranty
    If it ever fails due to a defect in materials or workmanship, we’ll make it right. No fine print. No loopholes. Just loyalty that lasts as long as your jewelry does.

  • Real Human Support from the Actual Team

You’re not waiting on mass-produced junk.
You’re waiting on the best damn jewelry you’ll ever own.

And we’ll make sure you don’t wait long.

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