1. DEFINITIONS & GENERAL SCOPE

1.1 Definitions

"Gallery Gems" refers to the business entity, its owners, affiliates, employees, and authorized agents. "Customer" refers to any individual or entity accessing the website, purchasing goods, or engaging services. "Custom Work" refers to made-to-order pieces, CAD designs, special gemstone sourcing, modifications, or commissioned jewelry. "Natural Gemstone Variance" refers to differences inherent to natural stones, including inclusions, color zoning, extinction, birefringence, pleochroism, growth marks, and subtle hue shifts.

1.2 Consent to Terms

By browsing, purchasing, inquiring, or engaging with Gallery Gems in any capacity, the customer acknowledges reading, understanding, and accepting ALL sections of this Agreement.

1.3 Updates to Terms

Gallery Gems reserves the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of changes.

2. WEBSITE TERMS OF USE

2.1 License to Use Website

Customer receives a revocable, non-exclusive, non-transferable license to access and browse content exclusively for personal use.

2.2 Prohibited Activities

Customer agrees not to:

scrape data, pricing, or images
use bots or automated tools
distribute, resell, or modify website content
interfere with site functionality
submit fraudulent payment details or personal information

2.3 Intellectual Property Rights

All product photos, videos, CADs, content, branding, graphics, logos, and collateral belong exclusively to Gallery Gems. Unauthorized reproduction, duplication, or redistribution is prohibited.

2.4 Accuracy of Information

While efforts are made to present accurate gemological details and product specifications, minor variations may occur.

3. SALES TERMS & CONDITIONS

3.1 Order Acceptance & Verification

Orders are subject to:

identity verification
payment authentication
address validation
fraud screening

Gallery Gems may decline or cancel any order that does not pass security protocols.

3.2 Product Availability

Inventory is subject to availability. Rare gemstones may sell quickly; availability is not guaranteed until checkout is completed.

3.3 Pricing Authority

Pricing reflects market conditions, gemstone quality, metal weight, labor, and certifications. Gallery Gems reserves the right to adjust prices prior to checkout.

3.4 Taxes & Duties

Customer is responsible for:

state sales taxes
VAT or GST (if applicable)
international duties and customs fees

4. SHIPPING, DELIVERY & RISK OF LOSS

4.1 Signature Requirement

Orders above $500 require a signature. Customer agrees to be available for delivery.

4.2 Risk of Loss Transfer

Once carrier marks the package as Delivered, liability transfers fully to the customer.

4.3 Delivery Claims

Any delivery discrepancy must be:

reported within 48 hours
accompanied by photos, tracking analysis, and documentation

4.4 Refused Deliveries

Refused deliveries incur:

return shipping charges
restocking fees (if applicable)

5. CUSTOM JEWELRY AGREEMENT

5.1 Non-Refundable Custom Process

All custom work is non-refundable, non-cancellable, and non-returnable.

5.2 Approval Steps Required

Customer must approve in writing:

gemstone selection
CAD designs
renderings
metal choices
final measurements
ring sizing

5.3 Post-Approval Changes

Changes requested after approval may require remanufacturing and incur additional charges.

5.4 Gemstone Handling & Breakage Clause

If customer provides their own gemstone:

Gallery Gems is not liable for breakage due to natural cleavage planes, inclusions, brittleness, or structural weaknesses.

5.5 Timeline Provisions

Delays caused by:

suppliers
weather
CAD revisions
stone sourcing
casting schedules are not grounds for cancellation.

5.6 Customer Expectations Clause

Subjective preferences — including perceived color differences, size perception, weight, sparkle, or aesthetic preference — are NOT grounds for refunds.

6. STRICT REFUND & RETURN POLICY

6.1 Eligible Returns

ONLY unused, non-custom items in perfect condition may be returned within 180 days.

6.2 Non-Eligible Returns

custom jewelry
engraved pieces
modified items
loose stones removed from sealed containers
worn or damaged items

6.3 Return Requirements

All returns must include:

original packaging
certificates
documents

6.4 Restocking Fees

High-value or specialty gemstones may incur restocking fees.

7. WARRANTY, CARE & MAINTENANCE (Gallery Gems Lifetime Warranty – Full Version)

7.1 The Gallery Gems Lifetime Warranty

Built for Real Life. Backed for Life.

When you shop Gallery Gems, you’re not just buying jewelry — you’re investing in a forever promise. We craft future heirlooms, and every piece comes with our Free Lifetime Warranty.
No gimmicks. No paid plans. No hidden traps.
No fine print designed to stab you in the back later.

This isn’t a weak “limited warranty.”
This is real protection — the kind most jewelers don’t dare offer.

7.2 What’s Covered — For Life

✓ One Free Resize

Sterling Silver: 1 complimentary sizing.
Gold & Platinum: 1 complimentary sizing (labor included — gold/platinum cost applies only if metal must be added).

✓ Stone Replacement

If a stone falls out and you return it with the piece: we reset it for free.

If the stone is missing:

We’ll offer a discounted replacement, based on stone type and market value.
No switch scams. If the story checks out, we take care of you. If not, warranty can be denied.

✓ Wear & Tear Fixes

Real jewelry is meant to be worn — not hidden in a drawer. We cover everyday wear issues including:

prong tightening
clasp issues
chain breakage from normal wear
structural adjustments

✓ One Full Remake

If a piece cannot be repaired, we will remake it once at no labor cost, up to the original purchase price.

This is your lifetime safety net.

7.3 What’s Not Covered (We Gotta Say It)

To keep the warranty fair and abuse-free:

The original piece or its remnants must be returned.
Third-party repairs void the warranty.
Total loss, theft, or destruction due to accidents (fire, floods, extreme events, toddlers with superhuman strength) is not covered.
After the one remake, the piece becomes eligible for VIP lifetime repair rates, not unlimited free replacements.

This warranty applies to the life of the piece, not endless cycles of replacements.

7.4 Warranty Applies to the Piece — Not Just the Purchaser

Gifts, heirlooms, and transfers are all covered.

If the jewelry originated from Gallery Gems, it stays under warranty regardless of who owns it now.

Grandma gave you a Gallery Gems necklace?
It’s still under warranty.

7.5 How to Use the Lifetime Warranty

Email us at help@gallerygemsshop.com
Request a return authorization
Ship the item securely
We repair or remake it — fast and correctly

No call centers. No drama.
Just real jewelers who made your piece and know exactly how to restore it.

7.6 Why Our Warranty Is Different

Other jewelers offer:

90-day “coverage”
paid lifetime plans loaded with loopholes
repairs they never honor

At Gallery Gems?

Our warranty is free.
Our coverage is real.
Our promise is lifetime.

This is what true luxury protection looks like.

7.7 Warranty Claim Requirements

To qualify for warranty service, customer must provide:

proof of purchase or verifiable ownership
clear photos of the issue
shipment of the item to Gallery Gems for inspection

Gallery Gems reserves sole discretion to determine whether an issue qualifies under the Lifetime Warranty.

8. CUSTOMER RESPONSIBILITIES & RISK ALLOCATION (Level 2 Anti-Fraud)

8.1 Duty to Inspect

Customer must inspect delivered items within 48 hours and report any concerns.

8.2 Duty of Honesty

Customer agrees not to misuse the chargeback system, falsify claims, or engage in fraud.

8.3 Accuracy of Information

Customer must provide accurate:

name
shipping info
billing info
gemstone preferences

9. PRIVACY & DATA PROTECTION (Extended)

9.1 Information Collected

May include:

contact info
order data
device identifiers
IP addresses
fraud screening details

9.2 How Data Is Used

For:

order processing
fraud prevention
customer communication
analytics

9.3 Data Security Limitations

Gallery Gems uses industry-standard protections but cannot guarantee absolute security.

10. FRAUD PREVENTION, CHARGEBACKS & LEGAL REMEDIES

10.1 Chargeback Limitations

Customer agrees not to file chargebacks for:

custom work
buyer remorse
failure to read descriptions
subjective expectations

10.2 Mandatory Contact Before Chargeback

Customer must contact Gallery Gems before filing a chargeback.

10.3 Breach of Contract

Improper chargebacks constitute breach of this Agreement.

10.4 Recovery of Losses

Gallery Gems may pursue:

recovery fees
attorney fees
third-party collections
civil claims

10.5 Documentation Provided

Gallery Gems may submit:

signed approvals
shipping confirmations
photos & videos
verification data

11. LIMITATION OF LIABILITY

Maximum liability is limited to the purchase price of the item only. No punitive, consequential, emotional, or indirect damages allowed.

12. BINDING ARBITRATION AGREEMENT (Fully Extended)

12.1 Arbitration Requirement

ALL disputes must be resolved via binding arbitration.

12.2 No Class Actions

Customer waives the right to:

class actions
class arbitration
representative actions

12.3 Location of Arbitration

Arbitration will be conducted in Gallery Gems’ home state.

12.4 Governing Law

Governed exclusively by the laws of Gallery Gems’ business location.

12.5 Time Limits

Customer must bring disputes within 1 year.

13. SEVERABILITY

If any provision of these Terms is determined unlawful, void, or unenforceable, it shall still be enforceable to the fullest extent permitted by law. The unenforceable portion shall be deemed severed without affecting remaining provisions.

14. TERMINATION

Obligations incurred prior to termination survive termination. These Terms remain in effect unless terminated by either party. You may terminate by ceasing use of the site and notifying Gallery Gems. Gallery Gems may terminate at any time without notice for violation of Terms. You remain liable for all amounts due up to termination.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Gallery Gems, including parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including attorneys’ fees, arising from your breach of these Terms or violation of law or third-party rights.

16. LIMITATION OF WARRANTIES

Products and Services are provided “as is” and “as available,” without warranties of any kind unless expressly stated. Gallery Gems disclaims implied warranties including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

17. LIMITATION OF LIABILITY

Gallery Gems shall not be liable for injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, revenue, savings, data, replacement costs, or similar damages, whether in contract, tort, strict liability, or otherwise, arising from use of the Service or products. In jurisdictions not allowing limitations of liability, liability is limited to the maximum extent permitted by law.

18. ENTIRE AGREEMENT

Failure to enforce any right does not constitute waiver. These Terms and posted policies constitute the entire agreement between you and Gallery Gems, superseding prior agreements. Ambiguities shall not be interpreted against the drafting party.

19. GOVERNING LAW

These Terms and all agreements are governed by the laws of the United States.

20. CHANGES TO TERMS

You may review the most current Terms at any time. Gallery Gems may update or replace portions of these Terms at any time by posting changes. Continued use of the website or Service constitutes acceptance.

21. CONTACT INFORMATION

Questions should be sent to help@gallerygemsshop.com.

Address:
Gallery Gems
11400 West Olympic Blvd, Suite 200, #2013
Los Angeles, CA 90064
United States

22. CONTACT INFORMATION (Primary Account)

For general support: help@gallerygemsshop.com

23. PRIVACY POLICY (Strengthened & Expanded)

Gallery Gems collects customer information—including contact data, device data, transaction data, and anti-fraud screening data—to process orders, verify identity, improve services, and protect against fraudulent activity. All data is processed in accordance with applicable U.S. privacy laws.

We do not sell personal data. We may share data only with trusted service providers (payment processors, carriers, fraud-prevention tools) necessary for order fulfillment.

Customers may request access, updates, or deletion of their information by contacting help@gallerygemsshop.com.

24. COOKIE POLICY

The Gallery Gems website uses cookies for:

essential site functionality
personalized shopping experiences
analytics
fraud prevention

By using the site, the customer consents to the use of cookies. Cookies may be disabled in browser settings, but certain features may not function correctly.

25. DMCA NOTICE & COPYRIGHT POLICY

All Gallery Gems content—including images, videos, CAD files, product descriptions, logos, designs, and branding—is protected under copyright law.

26.1 DMCA Takedown Requests

If you believe your copyrighted material has been used incorrectly, submit a DMCA request to help@gallerygemsshop.com including:

your contact information
description of copyrighted work
location of the infringing content
statement of good-faith belief
electronic signature

Gallery Gems will review and respond in compliance with the DMCA.

26. WHOLESALE TERMS ADDENDUM (B2B Buyers)

For wholesale, bulk, or reseller orders:

Minimum quantities may apply
Wholesale pricing is confidential and protected
Payment terms may differ from retail
All wholesale orders are final sale
Warranty applies to the piece, but not to third-party resale services
Resellers may not misrepresent or rebrand Gallery Gems products without written consent

Wholesale customers agree to all standard Gallery Gems Terms plus these additional provisions.

27. GEMSTONE TREATMENT DISCLOSURE POLICY (GIA Standard)

Gallery Gems discloses all known gemstone treatments, following GIA and industry standards.

Common disclosures may include:

heat treatment
oil/resin filling (emeralds)
diffusion
irradiation
dyeing
stabilization

Untreated gemstones will be labeled as “No Known Treatments” when verified.

28. COUNTERFEIT STONE PROTECTION CLAUSE

Any attempt to send counterfeit or misrepresented stones to Gallery Gems for warranty, replacement, or resale services constitutes fraud.

Gallery Gems may:

refuse service
void warranties
ban account access
pursue legal action in cases of intentional deception

29. MISUSE OF SERVICES / FRAUDULENT ACTIVITY

Customer agrees NOT to:

abuse return or warranty systems
submit false claims or chargebacks
misuse provided shipping labels
falsify identity or payment information
send counterfeit items
attempt social engineering or policy manipulation

Fraudulent activity may result in:

denied service
account restriction
legal action
reporting to proper authorities

30. INTERNATIONAL SHIPPING & CUSTOMS TERMS

International customers are responsible for:

customs fees
import duties
VAT/GST
border handling fees

Delays caused by customs inspections are outside the control of Gallery Gems and do not qualify for refunds or cancellations.

Packages refused by the customer may incur additional shipping/handling charges.

31. PHOTO / VIDEO MEDIA USAGE RIGHTS

By submitting photos or videos to Gallery Gems (including customer reviews, social media tags, emails, or warranty submissions), the customer grants Gallery Gems a royalty-free, worldwide, non-exclusive license to use the media in:

marketing materials
social media posts
product galleries
advertisements
educational or promotional content

Customer submissions will never be used in a defamatory, misleading, or harmful manner.

32. FINAL PROVISION

All added sections integrate fully into the Gallery Gems Master Legal Agreement. Continued use of the website or purchasing from Gallery Gems constitutes acceptance of these expanded terms.

33. REFUND EXCEPTION MATRIX (Super Clear Guidance)

To eliminate confusion and prevent disputes, the following matrix defines EXACTLY what is refundable, non-refundable, or partially refundable:

Item / Service – Refundable? – Conditions

Custom Jewelry – No – Non-cancellable, non-returnable after approval
Loose Gemstones (sealed) – Yes – Must be returned sealed, unmodified, within 7 days
Loose Gemstones (unsealed/opened) – No – Opening/separating from container voids return
Made-to-Order Items (non-custom) – Limited – Eligible only if unused and returned within 7 days
Engraved or Altered Jewelry – No – Permanent alterations void return eligibility
Sale Items / Limited Editions – No – All sale items are final sale
Warranty Repairs – No Refund – Covered under Lifetime Warranty, not refundable
Shipping Fees – No Refund – Shipping, insurance, and services non-refundable
Remake Eligibility – N/A – 1 remake allowed under Lifetime Warranty

This matrix supersedes verbal or informal claims. All refunds follow the rules above.

34. INSURANCE RECOMMENDATION DISCLOSURE (Liability Protection)

Gallery Gems strongly recommends insuring all jewelry purchases, especially:

items over $500
items containing precious gemstones
high-value or heirloom-grade pieces

Insurance may be obtained through:

homeowners/renters insurance
specialized jewelry insurance providers

35.1 Liability Disclaimer

Once delivered by the carrier, Gallery Gems is not liable for:

theft
loss
damage during daily wear
environmental damage
catastrophic events (fire, flood, impact)

Insurance protects you, and this disclosure protects Gallery Gems from liability.

35. CUSTOM JEWELRY CAD APPROVAL & RESPONSIBILITY ADDENDUM

Before custom production begins, the customer must approve all design elements.

36.1 CAD Approval Requirements

Customer must verify and confirm:

overall design
dimensions
thickness & proportions
gemstone size, shape, and orientation
engraving (if applicable)
ring size

36.2 Accuracy Acknowledgment

CAD renderings represent approximate visualizations, not exact color or photographic replicas. Final pieces may show minor handcrafted variations.

36.3 Customer Responsibility Clause

Once CAD approval is given:

requested changes may incur additional costs
Gallery Gems is not responsible for dissatisfaction with approved design
approval serves as legal confirmation of customer acceptance

36. HIGH-VALUE STONE RELEASE & HANDLING AGREEMENT

For stones valued over $2,000, the following terms apply:

37.1 Customer-Provided Stones

If the customer supplies a gemstone:

Gallery Gems is not liable for damage during setting due to natural inclusions, cleavage planes, brittleness, or structural weakness
Customer assumes full risk

37.2 High-Value Stone Insurance

Customers must confirm whether they carry insurance on stones provided.

37.3 Gallery Gems–Sourced Stones

If Gallery Gems sources the gem:

coverage applies only to manufacturer defects
loss due to natural inclusions is not a defect

37.4 Photo & Documentation Requirement

All high-value stones are photographed before handling. Any existing flaws must be acknowledged by the customer.

37. SUSTAINABILITY & ETHICAL SOURCING STATEMENT

Gallery Gems is committed to responsible sourcing and ethical practices.

38.1 Responsible Gemstone Sourcing

We work exclusively with suppliers who:

follow responsible mining standards
provide transparency in origin when possible
avoid conflict gemstone regions
follow fair labor practices

38.2 Recycled Metals & Eco Efforts

Whenever possible, metals are sourced from:

recycled gold programs
verified responsible refiners

38.3 Environmental Considerations

We minimize waste through:

efficient CAD-to-cast processes
low-waste polishing techniques
controlled chemical handling

38.4 Transparency Commitment

Although the gemstone industry cannot always guarantee full traceability, Gallery Gems is committed to maximum transparency based on available data.

38. CLOSING STATEMENT

These additions reinforce Gallery Gems’ commitment to transparency, ethical sourcing, customer clarity, and long-term protection of both the business and its customers.

39. FINAL PROVISION

These Terms form the complete agreement between Gallery Gems and the customer.

40. NO SOLICITATION / CONTACT POLICY

Customers agree not to use Gallery Gems communication channels—including email, phone, forms, or social platforms—for:

solicitation
spam
unauthorized marketing
harassment

Any misuse of communication channels may result in denied service, blocked communication, or refusal of future business.

41. COMMUNICATION COURTESY & RESPONSE TIME POLICY

Gallery Gems is a high-volume fine-jewelry studio. Response times may vary depending on workload, production schedules, order volume, and business hours.

41.1 Expected Response Times

Emails are typically answered within 24–48 business hours.

Weekend, holiday, and after-hours messages are answered the next business day.

Warranty, custom, and made-to-order inquiries may require additional processing time.

41.2 Customer Courtesy Requirement

Customers agree not to:

demand immediate responses
send repeated messages within short timeframes
use aggressive, rude, or abusive language regarding response times

41.3 No Guarantee of Real-Time Updates

Gallery Gems does not provide:

real-time production updates
hourly progress updates
continuous messaging during crafting, stone setting, or fabrication
step-by-step updates for custom or made-to-order pieces

Custom and made-to-order jewelry require time, precision, and uninterrupted concentration. Customers acknowledge that:

production involves multiple sequential stages requiring skilled attention
frequent updates can delay production
timelines provided are estimates, not guaranteed checkpoints

Real-time updates are only provided when explicitly offered in writing.

41.4 Production Disruption Policy (Custom & Made-to-Order)

To protect the quality and integrity of all custom and made-to-order work, Gallery Gems maintains a No Disruption During Production Policy.

Excessive status-check messages may:

interrupt production flow
require artisans to pause work
increase the risk of errors
extend timelines
reduce efficiency

Therefore:

Customers agree not to request continuous updates outside standard checkpoints.
Excessive check-ins may delay production.
Gallery Gems may pause non-essential communication during active production.
Production crews are not interrupted for live updates unless required for approval or safety.

41.5 Business Hours Acknowledgment

Messages received outside business hours will be addressed the next business day.

Jewelry crafting, stone handling, and custom design tasks take priority during business hours.

41.6 Abuse of Communication Policy

Rude, hostile, or aggressive communication may result in:

paused communication
account restriction
cancellation of service (if applicable)
refusal of future business

42. FULL ENFORCEABILITY / CONTACT POLICY

Customers agree not to use any Gallery Gems communication channels—including email, phone, forms, or social platforms—for:

solicitation
marketing
sales pitches
spam
unauthorized business proposals
harassment
misuse of communication systems

Any solicitation or misuse may result in:

blocked communication
canceled orders
account restriction
refusal of future service

43. FULL ENFORCEABILITY

All sections of this document are enforceable to the maximum extent allowed by law.
If any portion is found unenforceable, the remaining terms remain valid and fully in effect.

Terms of Service